I strive to provide you the most cost-effective shipping options available. I don't charge any handling fee.
To ensure you get your purchase as soon as possible, I ship usually within one business day. You can track your shipment from your "Account" menu. You will also receive an email with tracking information for every order. For domestic shipping, the average delivery time is 2-7 business days depending on your location. For international shipping, the delivery time averages 5 - 10 days. Shipping times may vary, and I can't guarantee delivery by a specific time or date.
I ship international orders on a daily basis. For international orders, Crusty Cycle is not responsible for any extra charges, duties or taxes your respective country may charge upon arrival. Responsibility for loss or damage during shipment passes onto you and the carrier once the carrier has possession of the package.
Returns & Refunds
You may return most new unused, unaltered and unmounted items (except electrical parts and helmets) within 30 days of delivery for a full refund. Any shipping and handling fees related to returned merchandise is the responsibility of the buyer, unless the return is a result of my error (you received an incorrect or defective item, etc.) in which case I will pay the shipping fees.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for me to receive your return from the shipper (2 to 10 business days), the time it takes me to process your return once I receive it (1 to 3 business days), and the time it takes your bank to process the refund request (2 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the "Account" menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
For all customer service-related questions and concerns, please text/call 763-250-8610 or email email@example.com.